Ol' Emma

Emma Felstone, colloquially known as Ol' Emma, is a human located in Stormwind City. She lives in the Canal District, but she can sometimes be found walking between her house and the well in the Trade District to fetch water. She is also found in the Hall of Holding in Oribos with Philia Fintallas, and she can occasionally be seen walking the main promenade on Darkmoon Island.

History
Emma is originally from the Felstone Field farm in the area now known as Western Plaguelands in Lordaeron. Her life and her family, along with most of the kingdom were destroyed as a result of the outbreak of the Plague of Undeath and the subsequent rise of the Scourge, leaving her all alone.

Before the Storm
After Anduin Wrynn's speech at Lion's Rest following the Argus Campaign, Emma was lost in her thoughts about the unclear final fate of her sons, James, John and Jacob. She composed herself, reminding herself of Anduin's words about taking care of the living, and continued to carry buckets of water.

Emma attended the Gathering in the Arathi Highlands where she made the acquaintance of the young Philia Fintallas and Osric Strang. Emma was not prepared for how bad some of the Forsaken looked and was worried that she would be unable to recognize her sons. When several humans returned to the keep in shock at the appearance of the undead, Emma decided to stay so her sons would not be disappointed. The joy of being reunited with her three sons was almost more than Emma could handle and she developed breathing difficulties that required healing from Calia Menethil.

When Sylvanas ordered her dark rangers to kill all Forsaken on the field, one of Emma's sons carried her as they fled towards Alliance lines, causing her to hit the ground hard and cry out their names when they were shot. Anduin gathered Emma onto the back of his gryphon, telling her that she must "live for all of them, since they cannot" before sending her to safety.

Emma returned to the Arathi Highlands to bury the bodies of her sons, alongside other human attendees who also lost their Forsaken family and friends in the bloodshed. She broke down, weeping that her boys were gone and she was alone. She was comforted by Philia who promised that they would help each other.

Shadowlands
Determined to find her sons in the afterlife, and vowing to not lose them again, Emma made it through the veil to the Shadowlands, where she is having a conversation with Philia Fintallas in the Hall of Holding of Oribos. According to Philia, Emma is ignorant of the Maw, and thus asks that the Maw Walker keep her in the dark, as she believes Emma's heart couldn't take it.

Quests

 * Good Natured Emma
 * Good Luck Charm (quest)
 * Better Late Than Never (Alliance) (mentioned)

Quotes

 * Stormwind City
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 * Darkmoon Isle
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Oribos

 * Gossip
 * Oh, hello. You look like you know your way around these parts.
 * Have you seen my sons, Jem, Jack, and Jake? They should be here somewhere.
 * I'm not leaving until I find my boys. I won't lose them again!