Master Handler Sylvester

Master Handler Sylvester is a blood elf that sends "A Very Special Delivery" letter, which includes the World of Warcraft Collector's Edition companions.

He also sends the "Special Delivery" letter that includes the, with a special bonus for European players, and Grunty's  from BlizzCon 2009.

He also sends the special mount for the Recruit-A-Friend system.