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"Help" redirects here. For the icon that displays information of on most UI, see Help icon.
Customer Support

Customer Support

Customer Support is a window dedicated to helping World of Warcraft players with any issues they may be having within the game, from harassment to getting stuck, and even offering a way to make suggestions for the game.

This window can be accessed by hitting the Help button on the Game Menu (default keybind: ⎋ Esc).

Along the left side of the window players can access the many different options found here:

Knowledge Base[]

The Knowledge Base provides information on known issues, FAQs, and help on how to change interface options.

Account Security[]

This is used to Open a Ticket to a Game Master for issues involving security threats, such as if you've been hacked.

Report Player[]

Customer Support ReportPlayer

Report player

This section gives you information on how to report a player and when you should or shouldn't use it. This option does not have an active button within it.

Character Stuck![]

Customer Support CharacterStuck

Character Stuck!

The character stuck window gives players two options to preform when they have become stuck: Use your Inv misc rune 01 [Hearthstone] or teleport to the graveyard.

Submit Bug[]

Customer Support SubmitBug

Submit bug

Allows players to inform Game Masters of a possible bug. Contains information on how one should submit an issue.

Submit Suggestion[]

A non-ticket box allowing players to make a suggestion for the World of Warcraft.

Open a Ticket[]

This section allows players the option to open a ticket, open a recent GM chat log, and allows access to the item restore option.

Getting Help[]

Valid Reasons for a Help Request[]

Here is a non-definitive, unofficial list of valid reasons for a help request:

  • A major bug, like a broken instance entrance or a hole in the world.
  • An exploit of some sort, like a PvP combat cheat, altering a game mechanic, or Gold Farmer macro.
  • A harassment event, like obvious racial or sexual harassment or threats of real world physical violence.
  • Other violations of the License Agreement.

How the ticket queue works[]

Hyphexte from Blizzard Europe, wrote in a ticket reply at 02.12.2010:

 Support is not limited per realm, all Game Masters work on a ticket queue from all English EU realms at once.

In essence this means that there is a global queue for tickets in each localization (English, German, e.g.) and that tickets are serviced one by one (assuming it's a LIFO queue).

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